What is your return policy?

We stand behind our products. You can return the products within 30 days of purchase for any reason for a full refund, minus the shipping and handling fees.

If you purchased items offered by other stores, they have their own return policy. We partnered with companies that have a good business reputation, if you feel you were not helped, please follow Amazon's A-to-z Guarantee to resolve the issue.

How quickly can I get my stuff?

For products that are shipped directly by Spot Pet Store, we will have your in-stock purchase shipped to you within 1-2 days of your order request.